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Enhancing Philz Coffee’s Security and Operations with Sherlock Surveillance
"I have used Sherlock Surveillance to set up cameras and collect information for all my Philz Coffee locations. Ilan has the best price and is very easy to work with. He is easy to schedule, arrives promptly, and does very high quality work, in addition to being a really nice guy. He is very respectful to our team, as he is often scheduled during business hours. I continue to be impressed by the quality of his work, which is why I am writing this review.
His professionalism and his service standards are excellent. He is very helpful and patient with me and my team. Because he was so great to work with, he has a customer for life with me. I highly recommend Sherlock Surveillance."
Phil J
Founder of Philz Coffee
In-store theft
Waste Management
Break-ins
Auto Inventory Management
Customer Traffic Analysis
Slippage Prevention
Workers Comp Evidence Capture
Customer Complaint Resolution
CHALLENGES
POS text overlay
Heat Mapping Customer Traffic
AI cloud based storage
Aesthetic installations
Building code compliance
SOLUTION
Enhancing Philz Coffee’s Security and Operations with Sherlock Surveillance
Business Challenges
Philz Coffee faced several critical challenges that impacted their operations and security:
Theft Prevention: Frequent theft incidents in their coffee shop retail locations.
Employee Management: Need for efficient employee monitoring and management.
POS Integration: Integration of a Point of Sale (POS) overlay system that recognizes banknote denominations.
Break-Ins: High incidence of break-ins, requiring reliable identification-capable cameras for evidence.
Workers’ Compensation Claims: Streamlining processes related to workers’ compensation.
Inventory Control: Ensuring accurate inventory management.
In-Store Flow Optimization: Improving customer flow and manpower allocation.
Solution:
Sherlock Surveillance, a leading provider of advanced video surveillance solutions, collaborated with Philz Coffee to address their specific needs. Here’s how we designed and implemented a comprehensive solution:
High-Definition Cameras
We deployed a network of high-definition surveillance cameras strategically placed throughout each Philz Coffee location. These cameras provided clear video footage, enabling real-time monitoring and incident investigation.Intelligent POS Overlay
Our system integrated seamlessly with Philz Coffee’s existing POS terminals. The overlay software recognized banknote denominations during transactions, enhancing accuracy and reducing errors.Theft Prevention
To combat theft, we implemented the following features:
Motion Detection: Cameras triggered alerts when unusual movement occurred during non-business hours.
Facial Recognition: Our cameras identified known offenders and alerted security personnel.
Live Monitoring: Security staff monitored the coffee shops remotely, responding promptly to any suspicious activity.Break-In Detection Our identification-capable cameras captured high-resolution images of intruders during break-ins. This evidence was crucial for law enforcement investigations and insurance claims.
Workers’ Compensation Claims The surveillance system helped validate workers’ compensation claims by providing accurate incident footage. This streamlined the claims process and reduced administrative overhead.
Inventory Control Cameras monitored inventory areas, ensuring stock levels were accurate. Alerts were generated for low stock or unusual inventory movements.
Custom Heat Maps We analyzed customer flow patterns using heat maps generated from camera data. This information guided store layout adjustments and optimized staff allocation during peak hours.
Results
Theft Reduction: Incidents of theft decreased significantly after implementing the surveillance system.
Improved Employee Management: Managers had real-time visibility into employee performance and behavior.
Break-In Evidence: High-quality images helped solve break-in cases.
Streamlined Operations: Workers’ compensation claims processing became more efficient.
Enhanced Inventory Management: Accurate stock tracking minimized losses.
Optimized In-Store Flow: Customer experience improved due to better store layout and staff allocation.Client Name: Philz Coffee
San Jose Office
1169 South 10th Street
San Jose, CA 95112
San Francisco Office
15 Bennington Street
San Francisco, CA 94110
Office Hours:
Monday to Friday
9 a.m. to 6 p.m. PST